FAQs
When will it be shipped?
All orders placed during the pre-sale period will be dispatched in 9/10th and will arrive in 5-7 days.
How long does the bike take to assemble?
Our bikes typically take 20-30 minutes to assemble. Is assembly taking too long? Check out the Birch official instruction video.
What does Grolar mean?
Grolar is a hybrid of a grizzly and polar bear. We wanted our bikes to have a name that conveys power, strength, and resiliency, and we couldn’t think of a better creature to describe the beast that is our product. Hence, the Grolar: a fusion of tenacity, might, and adventure.
How does the Grolar conquer distances up to 85 miles?
The Grolar achieves distances of up to 85 miles due to its mighty 1200Wh battery, five levels of pedal assistance, and nine-speed gear shift—all synchronized with your adventurous spirit to push the boundaries of what’s possible.
Can I double down on power with dual batteries?
Yes! We've engineered Grolar with the future in mind, offering an interface for dual batteries. Ride worry-free with two batteries propelling you up to 110 miles into the unknown. While we’re still waiting to debut our second battery, stay tuned to learn more!
I want more Birch points to get more discounts. How do I redeem my Birch points?
There are several ways to acquire Birch points, from special events like our Ride & Earn to other one-time offers. Find out how to redeem your Birch points here.
Does my height fit the Birch ebike?
The recommended rider height ranges: 5'1" ~ 6'5"
Didn't find an answer?
Don’t hesitate to get in touch with our support team. Send us an email and we will respond as soon as possible.