Return Policy

Eligibility and Timeframes

  • 15-Day Satisfaction Guarantee: Returns for refund or exchange are accepted within 15 days of the delivery date for products in resalable condition (unused, original packaging, and included accessories).
  • 7-Day Testing Window for Batteries and Electronics: Batteries, battery chargers, and electronic controllers must be inspected and tested within 7 days of delivery; defects reported after this window follow the warranty process below.
  • Warranty Returns: Manufacturer defects discovered after the return windows are covered under the product warranty for a period stated in the warranty document. Valid warranty claims will be repaired or replaced per the warranty terms.

 

Condition for Return

  • Resalable Condition: To qualify for refund under the 15-Day Guarantee, products must be returned in new or like-new condition with minimal wear, all original packaging, manuals, accessories, and serial numbers intact.
    • The product must be free from any visible signs of wear and tear, including scratches, frame damage, or other cosmetic imperfections.
    • The bike should show minimal use (generally under 10 miles on the odometer).
  • Non-Resalable Items: Items showing signs of abuse, unauthorized modification, missing parts, water damage, or odor will be refused or subject to a higher restocking fee.
  • Proof Required: Customers must provide order number or proof of purchase, photos of the item and packaging, and a brief description of the reason for return.

 

Return Process

  1. Contact Customer Support via email or the returns portal within the applicable timeframe with order details and reason for return.
  2. Support team issues an RMA (Return Merchandise Authorization) number and return instructions.
  3. Pack the product securely with the RMA number visible on the outside of the package.
  4. Ship using a trackable carrier and retain proof of shipment until the return is processed.
  • Return Shipping Charges: A standard shipping and handling fee of $300 applies to all approved returns.
  • Restocking Fee: Returned items may be subject to a restocking fee of up to 20%, depending on their condition and the reason for return. Please note that a standard 20% restocking fee will apply to returns initiated due to buyer's remorse.
  • 24hr Hassle-free Cancellation

 

Refunds, Exchanges, and Repairs

  • Refunds: Issued to the original payment method within 7–14 business days after the returned item is received and inspected. Shipping and handling fees are non-refundable.
  • Exchanges: Available for identical in-stock items. If the requested replacement is out of stock, customer may opt for refund or credit.
  • Repairs: Warranty-covered repairs are handled via the authorized service process. Turnaround times vary by part and service center availability.

 

Non-Returnable and Restricted Items

  • All accessories
  • Special orders
  • Used items except in EXTREME cases of breakage/malfunction
  • Customized, personalized, clearance, or heavily discounted items may be final sale and non-returnable; such restrictions will be clearly stated at point of sale.
  • Items damaged by improper use, off-road modifications beyond recommended specifications, unauthorized repairs, or exposure to water where the product is not rated for immersion are not covered for refund or warranty.

 

Warranty Overview

  • The company provides a limited warranty covering defects in materials and workmanship for the period specified in the warranty certificate provided with the product.
  • Warranty does not cover normal wear and tear, consumables (tires, brake pads), cosmetic damage, or damage caused by neglect, misuse, or modifications.
  • Warranty claims require proof of purchase, serial number, and diagnostic information or photos.

 

Safety, Liability, and Compliance

  • Returned or exchanged eBikes must comply with local laws governing electric bicycles. The company disclaims liability for modifications that render the product non-compliant.
  • Customers are responsible for following safe handling and shipping procedures for lithium batteries; returns involving batteries must follow the provided battery return instructions.

Contact and Support

  • For returns, RMAs, warranty service, or questions, contact Customer Support via:
  • Provide order number, RMA number (if issued) and supporting photos or videos to expedite processing.

 

Revision and Exceptions

The company reserves the right to amend this policy and make case-by-case exceptions for extenuating circumstances. Any changes will be posted on the website and apply to purchases made after the revision date.